How can we help you?
Our Docs answer most questions step by step. If you get stuck there, write to us. Real people read your request.
Read the Docs
Guides on publishing, domains, redirects and connecting with Claude and ChatGPT.
Go to the DocsSend a request
Tell us briefly what it's about. With the form, your question goes straight to the right topic.
Go to the formSend an email
Prefer email? Write to support@teisenda.com, ideally with a screenshot or the error message attached.
support@teisenda.comCommon questions.
How do I get my website online?
Straight from Claude or ChatGPT, or in the TEISENDA app. New websites start private, and you share them by sign-in. A website only goes public when you want it to. The steps are in the Docs.
Can I connect a custom domain?
Yes, on both plans. Free includes one custom domain; with Max you get one per website, up to 100. TEISENDA sets up the HTTPS certificate automatically, and the domain costs no extra charge at TEISENDA. Every website also has a TEISENDA address with HTTPS.
What counts as a release?
Every time you publish a new version of your website for the first time. Republishing an earlier version doesn't count.
How do I invite my team?
In the app, in your Space. On Free, up to three people can be in the Space (open invitations count), with Max as many as you like, with no extra fee per person.
How do I cancel, and what happens to my websites then?
In the app under Billing, as an owner or admin. The cancellation takes effect at the end of your commitment. If your usage then fits within Free, your websites stay online. Otherwise they are paused and deleted no earlier than 30 days later; before that, you get two warnings by email.
Write to us.
The more precisely you describe what happened, the faster we can help.
- Which Space? Your ten-digit Space ID, plus the project or domain if you can.
- What did you try? The steps, briefly and in order.
- What happened? The exact error message, if there was one.
Please don't send us passwords or access keys. We never need them.